Q: How do I contact Program Account Support regarding my order?
A: Our Program Account Support team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email LeaflySwag@halo.com or contact us at (866) 682-6482.
Q: How can I change or cancel my order?
A: Please contact our Program Account Support team at LeaflySwag@halo.com or contact us at (866) 682-6482.
Q: How long does an order take to ship?
A: After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS ground or by expedited options chosen at checkout.
Q: Can I ship outside the USA?
A: International shipping is available to Australia, Canada, Germany, and UK. A 30% international handling charge will be added at checkout. This covers all duties, customs, expenses, and handling related to the international order. When shipping outside the USA please be sure to enter a valid phone number and email address that is local within the country to which you are shipping. Transit times vary by country and can take up to (but not limited to) 2 weeks. Neither Leafly nor Halo Branded Solutions has control over Customs Holds/Delays.
Q: What is the return policy?
A: We are happy to assist with returns and exchanges. If you received damaged or defective merchandise or need to exchange for a different item/size, please email LeaflySwag@halo.com or contact us at (866) 682-6482.
Q: I forgot my password, how can I reset it?
A: Please email our Program Account Support team at LeaflySwag@halo.com or contact us at (866) 682-6482.
Q: Do you restock sold out products?
A: Yes, all sold out products will be re-stocked as quickly as possible.
Q: I’m having trouble logging in, what do I do?
A: Please contact our Program Account Support team at (866) 682-6482.
Q: How do I track my order?
A: If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.
Q: How do I get free shipping?
A: When your subtotal — before tax — reaches $75, free ground shipping will automatically be applied to your order. If you have a promo code and it brings your subtotal below $75, your order will revert back to paid shipping.